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How to Conduct a Cognitive Walkthrough
Cognitive walkthroughs are used to examine the usability of a product. They are designed to see whether or not a new user can easily carry out tasks within a given system. It is a task-specific approach to usability (in contrast to heuristic evaluation which is a more holistic usability inspection). The idea is that if given a choice – most users prefer to do things to learn a product rather than to read a manual or follow a set of instructions. Author/Copyright holder: Paul Veugen. Copyr...
Persona Template, for user-centered design process
#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved
Lucille Tenazas on design and education | Design Indaba
The design thinking process starts with a journey of self-discovery – Lucille Tenazas.
Customer Journey Mapping in B2B Markets | B2B International
A performance and improvement map resulting from a customer journey map
A Step-by-Step Guide to Creating Effective User Journey Maps
A Step-by-Step Guide to Creating Effective User Journey Maps 6
Seam City
Service blueprint for a urban service. #crosschannel