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Infographic: What Is Service Design #infographic #designthinking #servicedesign

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A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

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από το How to design customer service

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

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Service Design and design process infographic. Nicely done!

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Interesting basic templates for service design. Kinda wish they didn't remind me of Christmas but it's always great to have open-source templates!

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service design tools- I'm such a hospitality geek

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If we apply the analogy of Design Thinking as a journey, having good travel partners is important to safely and successfully arriving at your desired destination. The process of Design Thinking takes you into unknown and sometimes uncomfortable territory. Members of a Design Thinking team need to be open minded, curious, collaborative and allow their assumptions to be challenged, ready for change, and be adaptable. Yes, that’s a lot, but it’s worth the effort as it creates a great team…

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από το Harvard Business Review

The 30 Elements of Consumer Value: A Hierarchy

Measuring—and delivering—what consumers really want

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