Customer service experience

Learn why you should invest in your customer service team if you want to grow your business.

Designed by: Kyra Young As agents, it's our job to provide our customers with positive customer experiences. How is that done? I believe it is a five step process. Below is an infographic that illustrates my formula for customer satisfaction. About Kyra Young: Kyra is a Product Expert at iContact Corporation. Kyra manages her day by providing customer service to small business and enterprise clients. She strives to build relationships with customers while assisting them with using the…

Historically, customer service excellence was reserved for luxury brand experiences only. Now, it's an almost unconscious expectation of consumers. Every

Customer service vs customer experience - what’s the difference? Explore the definitions, the differences between them, and how to succeed at both.

It’s normal to be a bit lost when it comes to writing onboarding emails for your clients and users, but you won’t be able to improve your open and click-through rates without improving these emails

There are leaders, followers, and…well people who just get in the way! Which are you? In business today, it takes leadership to build a business that consistently engages customers. If customers aren’t emotionally connected to your brand, through the experiences you provide, you will be vulnerable to offers and solicitations from your competitors. Such was…

Integrate chatbots to improve customer service experience.

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that meet those expectations.

Discover Kapture Service Cloud, your AI service automation solution for unparalleled customer experiences in any vertical. Elevate your customer service game!