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CRM edX

Collection by Sofia Papazoi

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Sofia Papazoi
Early adopters of customer relationship management systems were often disappointed by high costs and elusive benefits. Now some companies are reaping strong returns on their CRM investments. Cross Selling, Lead Management, Customer Relationship Management, Research And Development, Sales And Marketing, Disappointed, Get Started, Behavior, Investing

CRM Done Right

Early adopters of customer relationship management systems were often disappointed by high costs and elusive benefits. Now some companies are reaping strong returns on their CRM investments.

Types of Defectors Service Quality, Technology, Marketing, Type, Tech, Tecnologia

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Types of Defectors | 2.4 Customer Defections | MK210x Courseware | edX

Characteristics of Services Shit Happens

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Characteristics of Services | 5.1 CRM in Services | MK210x Courseware | edX

CRM Framework- Switching | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework- Switching | 2.5 CRM Framework | MK210x Courseware | edX

CRM Framework- Satisfaction | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework- Satisfaction | 2.5 CRM Framework | MK210x Courseware | edX

CRM Framework-Trust | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework-Trust | 2.5 CRM Framework | MK210x Courseware | edX

CRM Framework- Commitment | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework- Commitment | 2.5 CRM Framework | MK210x Courseware | edX

CRM Framework- Loyalty | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework- Loyalty | 2.5 CRM Framework | MK210x Courseware | edX

CRM Framework- Switching | 2.5 CRM Framework | MK210x Courseware | edX Relationship Stages, Loyalty, Bar Chart, Psychology, Trust, Psicologia, Bar Graphs, Honesty

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CRM Framework- Switching | 2.5 CRM Framework | MK210x Courseware | edX

Strategies to reduce customer defections How To Make

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Strategies to reduce customer defections | 2.4 Customer Defections | MK210x Courseware | edX

Structural bonds | 2.3 Customer Bonds | MK210x Courseware | edX Bond, Relationship, Organization, Marketing, Getting Organized, Organisation, Tejidos, Relationships

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Structural bonds | 2.3 Customer Bonds | MK210x Courseware | edX

Interact and Customize Differentiation, How To Make

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Interact and Customize | 2.1 IDIC Framework | MK210x Courseware | edX

Benefits of CRM | 1.3 Benefits of Customer Relationships | MK210x Courseware | edX Negative Words, Loyal Customer, Very Bad, Relationships, Knowledge, Relationship, Dating, Facts

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Benefits of CRM | 1.3 Benefits of Customer Relationships | MK210x Courseware | edX

Misalignment Between Revenue and Profits Competition, Relationships, Management, The Unit, Chart, Relationship, Dating

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Misalignment Between Revenue and Profits | 1.2 Criticality of Customer Relationships | MK210x Courseware | edX

Market Maturity | 1.2 Criticality of Customer Relationships | MK210x Courseware | edX Customer Relationship Management, Maturity, New Market, Perspective, Relationships, Chart, Marketing, Perspective Photography, Relationship

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Market Maturity | 1.2 Criticality of Customer Relationships | MK210x Courseware | edX